Frequently asked questions
How do I place an order?
All orders must be placed directly through our official website.
We do not accept orders through Instagram, TikTok, email, or direct messages.
When is my order confirmed?
Your order is confirmed once payment has been successfully completed and an order confirmation has been issued.
Adding an item to your cart does not reserve it.
How long does delivery take?
We offer next-day delivery across the UAE.
Delivery may occasionally take longer during public holidays, busy periods, severe weather, or due to courier delays.
How much is delivery?
Standard delivery is AED 35 across the UAE.
Delivery to the Western Region / Al Dhafra Region and areas located far from Al Ain City is AED 50.
Do you offer refunds or returns?
Due to the nature of our coffee products, we generally do not offer refunds or returns once an order has been correctly delivered.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can review the issue.
Can I change or cancel my order?
Once an order has been confirmed, changes or cancellations may not be possible, especially if the order has already been prepared for delivery.
Please review your order carefully before completing checkout.
What if I enter the wrong delivery address?
Customers are responsible for providing accurate delivery and contact information.
Incorrect or incomplete details may result in delivery delays or additional delivery charges.
How should I store my coffee?
Store your coffee in a cool, dry place away from direct sunlight, heat, and moisture.
Keep the bag tightly sealed after opening for the best freshness and flavour.
Will sold-out coffees come back in stock?
Some coffees may be restocked, while others may be limited releases.
Follow @alfein.ae on Instagram and TikTok for new drops, restocks, and product updates.
How can I contact Alfein?
Email: Alfein.ae@outlook.com
Instagram: @alfein.ae
TikTok: @alfein.ae